March 30, 2018
A little dirty it needs to be cleaned up more. My boyfriend and I have been to many hope chest in different locations and they are way nicer than Oakdale hope chest. I dont mind shopping there but things need to be cleaned and one of the young workers is horrible. She always gives us dirty looks when we walk in I dont like her
Good afternoon Shelli,
Thank you for reaching out us, we value your feedback. We are terribly sorry to hear about your experience at our store and will certainly bring your concern to the managers attention. We strive to provide quality customer service and keep all of our stores clean; we are disappointed to hear we did not meet your expectations. If you would like to discuss this situation further, please feel free to contact our Director of Retail Operations, John Renner at 209.232.2701. We hope that you will continue to visit our stores and thank you for helping us fulfill our mission.
Community Hospice Hope Chest Thrift Stores
My first experience with this store was not a good one. Our family had been looking for a wheel chair for 86 year grandmother. My daughter while shopping for herself found one there. She called me and we put our shoes on and locked up the house and we were on our way to Stockton from Lockeford. The lady at the front desk told my daughter that she would keep it behind the counter for me. When my husband and I arrived she said we already sold it. What a let down. I called daughter and she could not understand why the lady said she would hold it. I don’t know how many minutes it took us to get from Lockeford to Stockton but we came right away. It had to be within 30 minutes. I was going to look around for myself but no was too upset after that to shop. So after that bad customer service we went over to Wal Mart and bought a new one.
We are terribly sorry to hear you had this experience at our Community Hospice Hope Chest Thrift Store. We strive to provide quality customer service at all of our locations and are troubled you did not receive exceptional service. We would like to learn more about what happened so we can complete a thorough investigation and provide training where needed. If you are willing, please call our Director of Retail Operations, John Renner at 209.232.2701. We value your feedback and thank you for helping us fulfill our mission.
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